Customer Satisfaction Survey
Your feedback helps us improve our services
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Customer Information
Customer Name
*
Account Number
Services Used
*
(Select all that apply)
Corporate Internet
Home Internet
Vehicle Tracking
HaaS
VPN
VPS
Survey Questions
1. How long have you been our customer?
*
Less than 6 months
6 months to 1 year
1-3 years
3-5 years
More than 5 years
2. Overall, how satisfied are you with our services?
*
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
3. How would you rate the current service(s)?
*
Service Aspect
Very Poor
Poor
Fair
Good
Excellent
Overall quality
Value for money
Use of the service
After-sales service
4. How often do you experience service outages?
*
Never
Occasionally
Frequently
5. How would you rate our customer support?
*
Very bad
Bad
Medium
Good
Very good
6. Based on your experience with our company, rate on a scale of 0-10, how likely are you to recommend our services to a friend or colleague?
*
0:
Not at all likely
10:
Extremely likely
7. Do you have any other comments, questions or concerns?
How likely are you to recommend us to others?
*
Very likely
Likely
Neutral
Unlikely
Very unlikely
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