Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Select Branch
Blantyre (BT)
Lilongwe (LLW)
Zomba (ZA)
Mzuzu (MZ)
Customer Name
Contact Number
Contact Email
1. Overall, how do you rate your experience with Globe Internet Limited as your Internet service provider?
Excellent
Good
Fair
Poor
2. Which type of Internet/Service do you use?
Corporate
Fiber Internet
Dedicated Wireless Internet
User based broadband Internet
CorporateMax Internet
Vehicle Tracking Services
Residential
MobileMax Internet
4G Mobile Broadband Internet
GlobeMax Internet
Wi-FI Internet
3. Rate the following aspects of your internet connection?
:: Internet Speed
Excellent
Good
Fair
Poor
:: Internet Reliability
Excellent
Good
Fair
Poor
4. In speaking with call centre representative how do you rate the following?
:: Responsiveness
Excellent
Good
Fair
Poor
:: Professionalism
Excellent
Good
Fair
Poor
:: When attending your problem, how would you rate the information provided?
Excellent
Good
Fair
Poor
:: Understanding of the problem
Excellent
Good
Fair
Poor
5. How do you rate our billing in terms of receiving invoices or notification reminders for the expiring of the internet plans?
Excellent
Good
Fair
Poor
Thank you for completing the survey. If you require further assistance, please send an e-mail to info@globemw.net. We can also be reached on 01 841 044.
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