The following FAQs are designed to provide information that may assist you to get your service operational as soon as possible. sometimes the problems are on your site (or with individual PCs on your site). If we can, together, find the location of the problem or even remove the possible locations of the problem we can get you operational faster. If in doubt call us but we would recommend experimenting with some of the techniques listed below.
Network Troubleshooting
Q1. What is a Ping and what does it do?
Q2. I get a failure message from my browser when I try and reach a web site.
Q3. What is a trace route (or tracert) command?
Q4. How do I find my TCP/IP configuration?
Domain Names
Q1. What is a domain name?
Q2. If I register a .com do I automatically register in every country?
Q3. Who is responsible for Domain Names?
Q4. What is a URL (or URI)?
Dial up FAQ'S
Q1. Can I be on the Internet and use the phone at the same time?
Q2. Can I connect any faster than 56k?
Q3. I have a 56K modem, why can't I connect at 56K?
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